Who here has been banned from Frybrid?
February 9, 2008 - 2:30pm
I havn't been arround much, I started searching, then tried to log in, now I'm totally locked out because I have been banned for "no reason given", and I have no idea why, is this common?
February 9, 2008 - 3:11pm
#2
February 9, 2008 - 4:07pm
#3
Perhaps it is because I posted the part number for his "magick valve"
February 9, 2008 - 5:33pm
#4
February 9, 2008 - 9:07pm
#5
What is the part number?
February 9, 2008 - 9:31pm
#6
I'm not sure...it was 2 yers ago and most of my notes have been purged since then, trouble is I had it in my PMs on that board, the ones that are gone!
February 9, 2008 - 11:56pm
#7
http://www.thedieselstop.com/forums/f22/chris-goodwin-frybrid-love-himse...
Aparently I pissed him off :) and just found out about it! I've been buisy rehabing my house, but I'm more than happy to spread the word :)
February 10, 2008 - 12:32am
#8
LOL. That's why I started a site that is not moderated by vendors. I must say however that the GC forum is very tolerant of differing opinions, cross referenced part numbers, and home brew kits.
-------------------------
Read a Grease Blog,
Post a Photo Gallery,
Ask Questions in the Grease Forums
www.MyGreaseSpace.com
February 10, 2008 - 12:43am
#9
I'm glad to see it!
I tried a google search, anything from Frybrid I can't read for obvious reasons, could someone let me know what is on these two pages?
www.frybrid.com/forum/forumdisplay. php?f=3&page=64&order=desc
www.frybrid.com/forum/forumdisplay. php?f=2&page=126&order=desc
February 10, 2008 - 1:38am
#10
Quote:
Originally posted by: Sticky
LOL. That's why I started a site that is not moderated by vendors. I must say however that the GC forum is very tolerant of differing opinions, cross referenced part numbers, and home brew kits.
-------------------------
Read a Grease Blog,
Post a Photo Gallery,
Ask Questions in the Grease Forums
www.MyGreaseSpace.com
greasecars the best. they didn't ban me when they should have a couple of years ago.
-------------------------
I use to be ForrestGump..My Forum, ,My BLOG,
February 10, 2008 - 5:06am
#11
Quote:
Originally posted by: NapaBavarian
I'm glad to see it!
I tried a google search, anything from Frybrid I can't read for obvious reasons, could someone let me know what is on these two pages?
www.frybrid.com/forum/forumdisplay. php?f=3&page=64&order=desc
www.frybrid.com/forum/forumdisplay. php?f=2&page=126&order=desc
I tried them both and the URL's are not found. Sorry.
-------------------------
Just my 2 cents...
Holyoak
"With 8 kids even the suburban can be to small!"
February 10, 2008 - 9:25am
#12
Jeez, what is that guy's problem? Its almost like its his shtick to be a cranky mean old bastard. Like the Seinfeld Soup Nazi. The meaner he is, the more people want his product?
Oh well. Since I take customer service very seriously, regardless of the apparent quality of his system, I will warn people away. If one day he suddenly experiences the "Scrooge Turnabout", let me know as I do think his systems are pretty darn snazzy.
-------------------------
2005 VW Golf PD-TDI
February 10, 2008 - 7:29pm
#13
Quote:
Originally posted by: NapaBavarian
I'm glad to see it!
I tried a google search, anything from Frybrid I can't read for obvious reasons, could someone let me know what is on these two pages?
www.frybrid.com/forum/forumdisplay. php?f=3&page=64&order=desc
www.frybrid.com/forum/forumdisplay. php?f=2&page=126&order=desc
Maybe try a link that works, or what were you trying to find?
-------------------------
LINK-> 1993 K1500 6.2L on Diesel & P100
February 10, 2008 - 11:02pm
#14
I caught CG in a blatant lie about shipping delays. He called me a "TWIT" on his forum : (
.....what's a twit? Is that bad?
-------------------------
Grease is still the word!
1978 Mercedes 300CD
1992 F-250 7.3 IDI
1960 Morris Minor 1000 Convertible (Datsun Power)
John Deere 410 Backhoe
February 11, 2008 - 12:30pm
#15
Quote:
Originally posted by: Rabbit Man
I caught CG in a blatant lie about shipping delays. He called me a "TWIT" on his forum : (
.....what's a twit? Is that bad?
-------------------------
Grease is still the word!
1978 Mercedes 300CD
1992 F-250 7.3 IDI
1960 Morris Minor 1000 Convertible (Datsun Power)
John Deere 410 Backhoe
NO SOUP FOR YOU!
-------------------------
2005 VW Golf PD-TDI
February 11, 2008 - 2:50pm
#16
Quote:
Originally posted by: bradley
Quote:
Originally posted by: NapaBavarian
I'm glad to see it!
I tried a google search, anything from Frybrid I can't read for obvious reasons, could someone let me know what is on these two pages?
www.frybrid.com/forum/forumdisplay. php?f=3&page=64&order=desc
www.frybrid.com/forum/forumdisplay. php?f=2&page=126&order=desc
Maybe try a link that works, or what were you trying to find?
-------------------------
LINK-> 1993 K1500 6.2L on Diesel & P100
This is what I see when I go to frybrid:
vBulletin Message
You have been banned for the following reason:
No reason was specified.
Date the ban will be lifted: Never
////
No soup for me! :laugh:
February 11, 2008 - 11:05pm
#17
If you really want to check out the Frybrid forum just go to a public library and use their computer (and IP address).
February 12, 2008 - 12:13pm
#18
Next he will be reading other sites and banning you for your comments their ,really ,if his and only his opinion matters let him live in his own little world of self love.I remember reading his kit comparison against a list of 4 competitors systems ,the write up put more verbage under his product in a summarized product boost.I do remember a big price change ,it might be a price balance against low volume of sales.,Ill have to look for it and post it here.Be afraid ,be very afraid.
February 12, 2008 - 1:34pm
#19
Quote:
Originally posted by: chasinthesun
Next he will be reading other sites and banning you for your comments their ,really ,if his and only his opinion matters let him live in his own little world of self love.I remember reading his kit comparison against a list of 4 competitors systems ,the write up put more verbage under his product in a summarized product boost.I do remember a big price change ,it might be a price balance against low volume of sales.,Ill have to look for it and post it here.Be afraid ,be very afraid.
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6.5 'Burb
February 22, 2008 - 3:46pm
#20
Wow, you people have your heads shoved under a rock.
Firstly, as the nicest system I have seen, it is hard for him to keep his stuff his own, and is extremely busy for THE ONES WHO ACTUALLY APPRECIATE his hard work.
The system comparison really doesent matter, not if you do your own homework and look different systems over. It is apperent right away that his is VERY nice.
I really dislike Greasecar's system, off the shelf products wont cut it for me. (yeah i know this is greasecars forum, so sue me)
Whoever he banned, it was for a good reason, now you bring it over here to vent your anger and get some sympathy from others of like NARROW-MINDED people.
Some dont give the genius time to ship items out and dont give him the benefit of the doubt, which I did and things turned out great.
I could go on about how I hate reading your posts, but I doubt I will clear the dust and smog from your brains, so I guess what was stated above was waste of energy......sigh
-------------------------
LINK-> 1993 K1500 6.2L on Diesel & P100
February 22, 2008 - 5:56pm
#21
Quote:
Originally posted by: bradley
Wow, you people have your heads shoved under a rock.
Firstly, as the nicest system I have seen, it is hard for him to keep his stuff his own, and is extremely busy for THE ONES WHO ACTUALLY APPRECIATE his hard work.
The system comparison really doesent matter, not if you do your own homework and look different systems over. It is apperent right away that his is VERY nice.
I really dislike Greasecar's system, off the shelf products wont cut it for me. (yeah i know this is greasecars forum, so sue me)
Whoever he banned, it was for a good reason, now you bring it over here to vent your anger and get some sympathy from others of like NARROW-MINDED people.
Some dont give the genius time to ship items out and dont give him the benefit of the doubt, which I did and things turned out great.
I could go on about how I hate reading your posts, but I doubt I will clear the dust and smog from your brains, so I guess what was stated above was waste of energy......sigh
-------------------------
LINK-> 1993 K1500 6.2L on Diesel & P100
I think it has been mentioned that it is indeed a really nice system, maybe take a moment to actually read this thread.
The big issue seems to be his less than cordial attitude when presented with typical customer needs, complaints, questions. I've seen a good number of posts about this problem around the web. I know all about dealing with customers in a service based industry. High dollar and demanding customers, who are actually dealing with services for their high school children, making them even more prone to being emotional. Guess what, I have always provided "service with a smile" regardless of how unreasonable they have become. In fact, I make it a point of personal pride to never let them get under my skin. Result: Great Success as Borat would say.
Just because you have a great product does not give you license to cop an attitude with your customers, period. Remember the golden rule: The customer is always right. Period. If you can't deal with that, hire someone who can. They can be "front of the house" while you can continue with what you love and are good at, building top notch products. If that simple approach is beyond you, then you are doomed to failure regardless of how good your product is.
And banning people from your forum for anything short of profanity, spamming, or outright hostility, is infantile. No other way to put it. Sorry.
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2005 VW Golf PD-TDI
February 22, 2008 - 6:32pm
#22
I would agree with that Chase. And what will likely happen to this groupie is at some point he will inadvertently get sideways with his idol...and...get treated like garbage. It's a matter of time.
Genius? If developing relatively simple systems around a simple concept makes one a genius??? OK I guess. If jumping to absolutist conclusions = genius, well OK.
I'm sure I'm banned, but haven't bothered to check, as I found his opinions not that valuable. I offered the man a simple bet that could be third party documented. You see my truck is supposed to be ruined by now with my inferior polymerizing system. I gave him credit for "potentially" being right, but was unwilling to jump to that conclusion until I'd tested the theory. My bet was rejected...truck runs great every day. But how could that be?? I'm sure it will die tomorrow...it has to right? The genius said it would....
I think the so called genius will soon be disintermediated by the real smart folk that will mobilize, develop superior product, and serve customers. Guy's on the way out. If you have so many turning away from you, perhaps ya gotta look at your program? Oh, I forgot, everyone else is an idiot.
I dearly hope to meet the man face to face one day!
-------------------------
95 Cummins 4x4 pushing 400k miles and running like new.
February 22, 2008 - 7:02pm
#23
Quote:
Originally posted by: bradley
Wow, you people have your heads shoved under a rock.
Firstly, as the nicest system I have seen, it is hard for him to keep his stuff his own, and is extremely busy for THE ONES WHO ACTUALLY APPRECIATE his hard work.
The system comparison really doesent matter, not if you do your own homework and look different systems over. It is apperent right away that his is VERY nice.
I really dislike Greasecar's system, off the shelf products wont cut it for me. (yeah i know this is greasecars forum, so sue me)
Whoever he banned, it was for a good reason, now you bring it over here to vent your anger and get some sympathy from others of like NARROW-MINDED people.
Some dont give the genius time to ship items out and dont give him the benefit of the doubt, which I did and things turned out great.
I could go on about how I hate reading your posts, but I doubt I will clear the dust and smog from your brains, so I guess what was stated above was waste of energy......sigh
-------------------------
LINK-> 1993 K1500 6.2L on Diesel & P100
I have not said one thing about the quallity of his product.
I tried to contact him several times, not about an entire system, but over ONE individual off the shelf part, this valve is not custom, it is a standard valve.
If he had responded that it was on its way, or would be shiped soon I would be fine, he didn't, instead he ignored several attempts at communication through different channels.
Time was not an issue, he had plenty of time to post dozens of time on frybrid, perhaps he needs to go spend his time building his products and filling orders instead of trying to sell more! He did ship the valves the SAME DAY that I started posting all over Frybrid, this makes me wonder if they would have shiped at all had I not done this, and since I am far from the only person with this problem I sincerely believe the issue is on the other end.
It is not a lack of time, it is a lack of self management and an instinct to blame others first instead of taking responsibility for himself, he is running a buisness and I would apreciate a little respect, I have never been treated this badly by any other sellerof anything anywhere at any time.
Again, this is not an issue of quallity as you have sugested, but of customer service.
As for the smog in my brain, please try a prius, it will create far less SMOG than a veggie oil car.
February 22, 2008 - 7:52pm
#24
I see a lot of whining about Chris Customer service-have any of you actually purchased an item then experienced Chris customer service ?
I have -and it was F'n outstanding!
I purchased two valves from Frybrid and months later one valve had a problem. I dropped Chris an Email on a SUNDAY morning. Within 3 hours he CALLED me to walk thru a fix proceedure. When that did not work another valve was in the my hands via express mail by Wednesday. (The error with the valve turned out to be my fault)
Months later I found myself on a cross country hours long layover in the Seattle Airport . I dropped into the Frybrid shop completely unannounced and Chris could not have been nicer. We had with Forrest Gregg an outstanding hours long conversation while he showed me around his shop. I left a LOT more informed then before.
Thats a LOTTA customers service for $150 worth of parts !!
February 22, 2008 - 9:40pm
#25
Quote:
Originally posted by: petec
I see a lot of whining about Chris Customer service-have any of you actually purchased an item then experienced Chris customer service ?
I have -and it was F'n outstanding!
I purchased two valves from Frybrid and months later one valve had a problem. I dropped Chris an Email on a SUNDAY morning. Within 3 hours he CALLED me to walk thru a fix proceedure. When that did not work another valve was in the my hands via express mail by Wednesday. (The error with the valve turned out to be my fault)
Months later I found myself on a cross country hours long layover in the Seattle Airport . I dropped into the Frybrid shop completely unannounced and Chris could not have been nicer. We had with Forrest Gregg an outstanding hours long conversation while he showed me around his shop. I left a LOT more informed then before.
Thats a LOTTA customers service for $150 worth of parts !!
That's great for you, it really is. But why would you feel that it is ok to cast dispersions on someone else's story of a negative experience? I respect their story just as much as I respect the one you just told.
But as a basically impartial observer, I can say that over the past 2.5 years of me being a greaser, I have heard multiple negative stories about Chris and his seemingly poor customer management skills. Whenever you come across complaints like this, you have to ask yourself: what vested interest would these people have in making these stories up? If you examine the facts, it seems that Chris, Grease Car, and most other WVO kit companies are way back ordered due to huge demand. So the typical reason for making up negative stories: in order to steal customers, does not hold in this case.
Therefore, the only other logical reason for these multiple and somewhat regular complaints is that they are very true to each of the complaining parties. They truly feel they have had a negative experience with Chris.
Again, I can be counted as an impartial observer. I have a Grease Car kit, and it has worked flawlessly in a brand new 05 PD up until now, 87K later. But I also appreciate other company's systems and have actually recommended others in certain circumstances. For me, the right kit for the right job, and coolness/fit&finish actually go a long way for me. Frybrid seems to have that. But I cannot tell an associate to go with a kit which will result in him being abused when he calls or emails with questions, no matter how cool the kit.
So whining? I think you should apologize for that, unless your only goal was simply to personally insult the original poster here.
-------------------------
2005 VW Golf PD-TDI
February 22, 2008 - 10:10pm
#26
Quote:
Originally posted by: petec
I see a lot of whining about Chris Customer service-have any of you actually purchased an item then experienced Chris customer service ?
I have -and it was F'n outstanding!
I purchased two valves from Frybrid and months later one valve had a problem. I dropped Chris an Email on a SUNDAY morning. Within 3 hours he CALLED me to walk thru a fix proceedure. When that did not work another valve was in the my hands via express mail by Wednesday. (The error with the valve turned out to be my fault)
Months later I found myself on a cross country hours long layover in the Seattle Airport . I dropped into the Frybrid shop completely unannounced and Chris could not have been nicer. We had with Forrest Gregg an outstanding hours long conversation while he showed me around his shop. I left a LOT more informed then before.
Thats a LOTTA customers service for $150 worth of parts !!
YES! I made the exact same purchace you did, he took my money and held it for a month, why? Then when I hadn't heard from him I tried to contact him.
Stuff happens, I understand, even mistakes and oversites, I can forgive that, but don't ignore me for days when I try to contact you! And of all the choices don't get angry with the person who is being short changed by the mistake!
He was exceptionally rude to me, he even said that I could have my money back if I was in such a hurry, then shiped the valves at the same time so I couldn't...WTF?
February 22, 2008 - 10:32pm
#27
No insult intended.
I am speaking about customer service AFTER an item was purchased from Frybrid. Has anyone had a negative experience ?
In the hour or so I was at Frybrid Chris may have had a 1/2 dozen phone calls from people with other or homemade kits asking him to spend time "fixing" their issues. In all those calls not one bought anything. Some were even upset with Chris because their "Frankenstien" could not work. All this while he was working at cost on returning to stock a older ladies VW rabbit that someone had sold a F'up half-assed WVO system . He had a LOT more patience from these calls then I could have.
February 22, 2008 - 11:36pm
#28
Maybe he thought you were cute? Trying to impress you?
Or maybe his blood sugar was OK that day? Potentially the meanest jerk I've ever met...world wide. Not even close to being brilliant....sorry. In the old days guys like that just disappeared via Natural Selection. Now they are protected.
-------------------------
95 Cummins 4x4 pushing 400k miles and running like new.
February 23, 2008 - 3:39am
#29
Potentially the meanest jerk I've ever met...world wide.-Salty
LOL-You must live in a charming little fairy world if Chris is the meanest jerk you have ever met! Best not come out of your parents basement and into the real world if that is true.
Now that we have traded insults-I can only say I could not let a thread slam a firm that gave me exceptional customer quality service for the pittance in business I spent in $$
February 23, 2008 - 7:36am
#30
Quote:
Originally posted by: petec
Potentially the meanest jerk I've ever met...world wide.-Salty
LOL-You must live in a charming little fairy world if Chris is the meanest jerk you have ever met! Best not come out of your parents basement and into the real world if that is true.
Now that we have traded insults-I can only say I could not let a thread slam a firm that gave me exceptional customer quality service for the pittance in business I spent in $$
Petec,
I don't think this thread was about slamming him (though I admit to getting a bit jovial withe the Soup Nazi reference). I can certainly understand him not wanting to be bothered with customer service queries from people who did not own his system. Seems weird that he would even entertain them at all. Not that he should be mean to them, just politely tell them that he can only support the system he is familiar with. Heck, I wouldn't want the potential liability, dealing with calls from homebuilts. I also would not want to spend my patience on these people only to then have none for my customers or people attempting to become my customers. But this is all IMHO as a small business owner who has now passed the 20 year mark.
Anyway, what's your take on his draconian banning policies on his forum? That's a known fact. Sure, its his forum, he can do what he wants...bla, bla. But in the adult world, that kind of behavior is not tolerated and is considered a character flaw.
-------------------------
2005 VW Golf PD-TDI
February 23, 2008 - 12:14pm
#31
Quote:
Originally posted by: petec
No insult intended.
I am speaking about customer service AFTER an item was purchased from Frybrid. Has anyone had a negative experience ?
In the hour or so I was at Frybrid Chris may have had a 1/2 dozen phone calls from people with other or homemade kits asking him to spend time "fixing" their issues. In all those calls not one bought anything. Some were even upset with Chris because their "Frankenstien" could not work. All this while he was working at cost on returning to stock a older ladies VW rabbit that someone had sold a F'up half-assed WVO system . He had a LOT more patience from these calls then I could have.
YES, all this occoured AFTER an item was purchaced.
February 23, 2008 - 12:17pm
#32
Quote:
Originally posted by: Chase
Quote:
Originally posted by: petec
Potentially the meanest jerk I've ever met...world wide.-Salty
LOL-You must live in a charming little fairy world if Chris is the meanest jerk you have ever met! Best not come out of your parents basement and into the real world if that is true.
Now that we have traded insults-I can only say I could not let a thread slam a firm that gave me exceptional customer quality service for the pittance in business I spent in $$
Petec,
I don't think this thread was about slamming him (though I admit to getting a bit jovial withe the Soup Nazi reference). I can certainly understand him not wanting to be bothered with customer service queries from people who did not own his system. Seems weird that he would even entertain them at all. Not that he should be mean to them, just politely tell them that he can only support the system he is familiar with. Heck, I wouldn't want the potential liability, dealing with calls from homebuilts. I also would not want to spend my patience on these people only to then have none for my customers or people attempting to become my customers. But this is all IMHO as a small business owner who has now passed the 20 year mark.
Anyway, what's your take on his draconian banning policies on his forum? That's a known fact. Sure, its his forum, he can do what he wants...bla, bla. But in the adult world, that kind of behavior is not tolerated and is considered a character flaw.
-------------------------
2005 VW Golf PD-TDI
I believe chase has pretty much sumed it up, by processing my order and collecting my money he entered a contract with me, I was not asking him to fix someone elses mistake or help me design my own system, if he can spend hours taking care of other customers why can't he spend 2-3 minutes walking to the shop, grab 2 valves, drop them in a box with my name on it, put it with the days shipments, send a quick email that it is on the way and create a happy customer? He more likley spent more time being a jackass to me than it would have taken to resolve the problem. I don't even care if he is not sorry, but DON'T blame ME for YOUR mistake AFTER I have purchaced something from you.
February 23, 2008 - 12:28pm
#33
Petec-
I don't take anyone elses experiences as an insult, I fully believe that many people recieve wonderfull customer service. I run a buisness myself and I know that there is always someone who feels wronged. I can bid 10 jobs the same and will likley have one or two people think they are geting a great deal, most people accept the price, and probably have someone chase me off with a stick for being an A-hole who is trying to steal his every last penney, that last guy is likley the one with the most money, I won't even do estimates at the country club any more for that exact reason.
When I first joined frybrid I defended Chris, when I ordered my valves I posted that they were ordered, had he shiped them promptly I would have posted how happy I was with his service and promptness, had he fixed the problem when I first notified him I would have posted that there was a delay but he had happily made the problem right and was a great guy to do buisness with.
Instead he snubed me, and I would like everyone to know!
If I had ordered a custom system then a month or possibly even 2 would be acceptable, but I should also be communicated with in regards to timetable and delays, not ignored. I was fully aware of his wait times for custom systems, but not for individual parts.
June 21, 2012 - 9:12pm
#34
I ordered a non-customized kit that he told me was "on the shelf". I paid cash by depositing into his bank account at my local Bank of America. He didnt ship it out. I asked in his forum how long does normal shipping take? Thread was deleted. I waited. I realized I was getting scammed and asked for a refund, 3x. I got no response. I complained in his forum, that was deleted and I was banned.
No soup for me!
June 21, 2012 - 9:34pm
#35
I was banned too. I guess I am part of the honored.
Feel free to post your comments on http://frybridscam.blogspot.com/p/i-was-scammed.html Somebody set it up to help others interested in veggie strokin, keep their money.
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I think that is a badge of honor. Guy reads his own press too much.
-------------------------
95 Cummins 4x4 pushing 400k miles and running like new.