Policies

Greasecar Privacy Policy

We at Greasecar greatly value your privacy and we do not: sell, rent, give, share, or in any way disclose your private information to 3rd parties, except where legally required.

Shipping Policy

All web orders can be shipped anywhere within the Continental US. For deliveries elsewhere please call us 413-372-5013.

Pick up Policy

For all pick up orders we will call you when your order is ready. You will also need to verify your order when you pick it up, to ensure you received the correct items.

Greasecar Refund Policy

No return will be accepted without a Return Material Authorization number (RMA#). We will accept all un-used and undamaged products back within 30 days from the time of receipt with a 15% restocking fee. No returns or refunds will be accepted that are older than 30 days. We will not accept returns of any used or damaged products. We suggest getting shipping insurance when sending tanks, as they are high ticket items. All RMA's expire after 10 business days.

Warranty Policy

We have a 1 year 100% replacement part warranty on all manufacture's defects. Please note that this warranty does NOT cover any installation error or damages done to the vehicle due to poor installation. If a 3rd party purchases the kit to install it, we must have the vehicle owner's information on file for the warranty to be valid. For those who need more help than can be provided over the phone, you can schedule an appointment with Greasecar for $100.00 hour. We will test all items returned to us, if after testing it's been determined that it works to spec you will be charged for both the replacement part and the shipping of both the replacement part and the return of the original.

Tampering/Modifications

Greasecar offers free phone and email support to all our customers. If you tamper with, swap-out or add parts that do not come with the kit, you will void your free support and we will charge you $100.00 hour (in 15 min increments) for phone/email support.

Limitation of Liability

In no event shall Greasecar Vegetable Fuel Systems, LLC be liable for any direct, indirect, incidental, punitive, consequential or any other damages or fines that result from the use of or inability to use, the information, materials or products purchased from Greasecar Vegetable Fuel Systems, LLC. Further, Greasecar Vegetable Fuel Systems, LLC shall have no liability or responsibility for any delay in the delivery, installation or use of the products, as well as the service life of the products, performance, applicability for the use intended, proper installation, or the accuracy of information provided.

Typographical Errors

In the event that a Greasecar Vegetable Fuel Systems LLC, product is mistakenly listed at an incorrect price, Greasecar reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Greasecar reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Greasecar Vegetable Fuel Systems LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Unsupported Vehicles (Type C Kits)

It is not uncommon for OEMs to use the same engine in several vehicles. Although most kits are designed for a specific engine and model, it is possible to use a kit for multiple vehicles with identical engines. These installations are not simple or easy. We strongly recommend you use an authorized Greasecar installer. Any technical support for such vehicles/type "C" kits over the phone will be billed at $100.00 and hour. Your receipt will clearly indicate if you purchased a kit for an unsupported vehicle. Visit our type C kit list on our website.